Refund policy

📦 REFUND & RETURN POLICE 

 

 At Shopiva, we strive to ensure that our customers are completely satisfied with their purchases. If you receive a damaged, defective, or incorrect product, we are here to help! 

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⏳ Return Window
We offer a 5-Day Return & Replacement Policy from the date of delivery. If 5 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

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🔄 Eligibility for Returns & Replacements
To be eligible for a return or replacement, your item must meet the following conditions:
• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in the original packaging with all tags and accessories intact.
• An unboxing video showing the damage or issue is mandatory for processing quick replacements.

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💸 Refund Process
• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method or bank account within 5 to 7 business days.
• For Cash on Delivery (COD) orders, refunds will be transferred via UPI or Direct Bank Transfer after collecting bank details from you.

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❌ Non-Returnable Items
• Products damaged due to misuse or neglect.
• Products returned after the 5-day window.

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📧 How to Initiate a Return?
Contact our customer support team with your Order ID and an unboxing video/photo at:
📩 Email: info@shopiva.co.in
📞 Phone/WhatsApp: +91 9242101627

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